Frequently Asked Questions and Answers

Hiring someone to design your web site is a tough job. We know you don’t always know exactly what you want, so we’ll walk you through it, every step of the way. To begin with, below are some of the questions we are often asked about.

Taking your first steps onto the web?

We have years of web design experience in addition to our expertise in search engine optimisation so we can provide you with a one-stop solution to your internet marketing needs. Commission a search engine optimised website and get things right from the very start! It is far better and cost effective to consider search engine optimisation as part of the web design process rather than leaving SEO until later when you sadly find yourself the proud owner of a visually stunning website that is invisible to the rest of the world!

I am considering redesigning my website, how can you help?

We can redesign your website and optimise it for your target market, saving you time and money, not to mention the frustration you’ll experience if your redesigned website doesn’t attract the visitors that you know it deserves! Read more about our thorough development process for website design.

How can you help with my website content?

Website content is often the stumbling block for developing the site. But never fear, we can write, photograph and develop the content with you taking away the pain and speeding up the whole process! Writing copy can be a challenge at the best of times but we can write copy that engages, sells and gets you to the top of the search engine rankings! If you want to take control of your content then why not consider implementing a content management system to put you in the driving seat?

How many web pages should I have on my website?

This depends on many factors including; your product, your markets and the differences in your potential new customers. For example, if you have a local business, with a few products a small site will probably suit your needs well. On the other hand, if you do business across a large region, country, or worldwide – your website must grow accordingly to address the different markets you serve. Same goes for the number of products or services that you offer. More products and services, means more pages, considering there is a logical limit to what should be placed on any one page.

How much will my website cost and how long will it take to have it online?

There isn’t a quick answer to this question, as there are so many variables involved…

For example – Do you need a static HTML web site, or a CMS (Content Management System) such as WordPress? Do you just need a custom WordPress theme, or do you need us to develop all of the interior pages, as well? Is this a 5 page site or a 50 page site?

There are too many unknowns without first having all of the details for your project. However, we offer a starter website for $1,200+GST.

Want to know exactly how much your site will cost? Request a proposal.

I have a website, but it is not producing the results I want! What can be done to improve my existing site?

It may take just minor adjustments to improve your site’s performance in line with your expectations.

Is it true that the more information “content” I have on my site the better it will perform?

They say “content is king” however this is only true if the content is relevant to your target audience. For example, a car parts supplier could have additional pages of technical information about repairs or performance accessories. When a potential customer searches for a type of repair or an accessory they will likely find this site due to its relevant content pushing it higher up the rankings. We think, that at a minimum, you should try to keep your site fresh – giving return customers something new to browse and investigate on your website! How often you update your home page, for example, would depend on the typical return visit cycle you expect your customers to have.

How quickly will you get back to me?

Typical response time for electronic messages like these are usually by the same or next business day. Response time for phone messages can sometimes take as long as 2-3 business days, as we need time to schedule the call.

How soon can you get started on my project?

We typically book projects 2-4 weeks in advance. You’ll want to keep this in mind for planning purposes so that we can get your project scheduled as soon as possible.

The process generally starts out with an inquiry through the quote request form, after which we put together a detailed proposal for you with several options to choose from. Once you receive the proposal, we can discuss it further in order to address any questions you may have, and to decide on the best plan of action for your site.

After deciding that we are a right fit for eachother, a signed contract and 50% deposit secures your spot on our development schedule.

How long will it take to finish my web site?

There’s no exact answer to this, as the time will vary based on the complexity of the project, how quickly you respond to requests for feedback, as well as how large your web site is.

For the most part, however, most web sites are completed within 4-6 weeks. For additional information, we have written a detailed article, which outlines the individual milestone dates of a typical web site.

Typical Web Site Design and Development Milestones

What is your design process?

We have defined six primary steps in the web site design and development process. From gathering initial information, to the creation of your web site, and finally to maintenance to keep your web site up to date.

  1. Information Gathering
  2. Planning
  3. Design
  4. Development
  5. Testing and Delivery
  6. Maintenance

We’ve written a detailed article on this, which outlines each of the steps above.

The Six Phases of the Web Site Design and Development Process

Where can I view my web site in progress?

Once the preliminary design for your web site is complete, we will give you access to login to our Client Studio. Here you will be able to view the preliminary designs, offer feedback for revisions, give approval to begin development, etc.

Once we have your approval on the completed web site, as well as receive payment on the final balance, we move the web site from our client area to your web server – making the site “live” and viewable to the public.

Will my site work in different web browsers?

Yes! Although we favor Google Chrome for it’s strong support of web standards, we do test your web site in the latest versions of many of the most popular web browsers for optimum cross-browser compatibility.

We develop web sites primarily with Chrome, Firefox and Internet Explorer in mind, but check compatibility with Safari and Opera, as well.

Please note that we focus on the current web browser versions. In particular, when it comes to Internet Explorer, we test with IE9 and IE10 in mind. Due to it’s lack of security features, and lack of compliance with current web standards, we have phased out support for IE6, IE7 and IE8. We can optimize sites for this outdated browser, however it would be at an additional cost.

What payment methods do you accept?

We accept payments made with Visa, Master Card  via PayPal (PayPal account not required). We also accept personal direct deposit and business checks.

A signed contract and 50% deposit secure your start date on our schedule. Final balance is due upon completion of the project, before transfer of files to your web server.

Have a question not listed here?

If so, please don’t hesitate to contact us directly. We are always more than happy to answer your questions, and look forward to hearing from you!